Check to see if the answer to your question is already available from the list of questions below. Click on your question to find an answer.
If you still have questions or problems after checking the Frequently Asked Questions (FAQs), submit your question as a help request ticket by clicking on Get Assistance.
For the quickest response, please submit your requests Monday through
Friday from 8 am to 5 pm (Monday through Thursday for summer quarter). If you don't receive a timely response via
email from helpdeskconnect, give us a call.
You may call us for assistance at (650) 949-7446 during regular office hours, Monday through
Friday.
Please note that Foothill Global Access provides assistance for Foothill College students ONLY.
Login or Course Access Questions
NEW Nov. 21: Why am I unable to login now even though I've been able to login before?
How do I login to access my online course?
Why am I having problems logging into my online ETUDES NG course?
What should I do if I forgot my password?
What should I do if I get an error message when I request my password to be reset?
What is my Student Identification Number (SID)?
Why can't I login to my course even though I am already registered?
When can I login to my course after registering or adding late?
