Welcome WINTER 2010 STUDENTS! Please note that
Winter
Quarter classes begin Monday, January 4. If
you are properly enrolled in an online class but can't log into the
Etudes online classroom, wait until January 4 and try again.
Check to see if the answer to your question is already available from the list of questions below. Click on your question to find an answer.
If you still have questions or problems after checking the Frequently Asked Questions (FAQs)
and General Student
Help, submit your question as a help request ticket by clicking on
Get Assistance.
For the quickest response, please submit your requests Monday through
Friday from 8 am to 4:30 pm. If you don't receive a timely response via
email from helpdeskconnect, give us a call.
You may call us for assistance at (650) 949-7446 during regular office hours, Monday through
Friday from 8 am to 4:30 pm (Monday through Thursday for summer quarter).
Frequently Asked Questions
Click on your question to get an answer.
Login or Course Access
* NEW: Why didn't I receive my new password (Earthlink
& Comcast e-mail accounts)?
* NEW: Why don't I receive my instructor's e-mails (Earthlink
& Comcast e-mail accounts)?
How do I login to or access my online Etudes course?
How can I check to see if the Etudes server is up and running?
I've been able to login before, so why am I unable to login NOW?
How do I accept certificates and stop all the alerts?
How can I view the Discussion area if I'm using a Mac?
How can I view the Discussion area if I'm using a PC?
What is my User ID?
Why am I having problems logging into my online Etudes course?
What should I do if I forgot my password?
What should I do if I get an error message when I request my password to be reset?
What is my Student Identification Number (SID)?
Why haven't I received the Late Add Code that I requested for an online course?
Why can't I login to my course even though I am already registered?
When can I login to my course after registering or adding late?
Why can I login but
not see my course tab?
What should I do if My Workspace doesn't work?
Why haven't I received a reply after I clicked on Assistance and submitted a request for help?
Why haven't I received a response within 12 hours after requesting Update Account in Etudes?
How can I contact my instructor?
How can I get my Campus Center Use Fee reduced?
How do I drop a class or withdraw?
Where can I get help with downloading, attachments, and other computer tasks?
